Return & Refund Policy
MACkite Return & Exchange Policy
Returns:
If you are not satisfied with your purchase, contact us Via our "Request a return" web form for a replacement, exchange, or return.
IMPORTANT: "No Questions Asked" returns are only eligible on new, unused items within 30 days of your purchase.
IMPORTANT: New items w/o damage returned after 30 days of your purchase may be charged a 10% restocking fee. Please contact us before returning any items for possible exceptions.
IMPORTANT: After 60 days, "New In Box" items w/o damage can be returned with prior approval for store credit only less a 20% restocking fee. Please contact us before returning any items.
IMPORTANT: After 90 days, all items will be considered a used and will be treated as such. Please contact us before returning any items.
IMPORTANT: New is classified as items still in original packaging and unused condition. (*unwrapped or inflated kites and wings are considered used)
IMPORTANT: Used items are not accepted without prior approval. If a used item is accepted by MACkite, a buyback offer will be sent to you, based on the item condition, that must be agreed to and then a store credit will be applied to your online store account.
IMPORTANT: All "Demo/Used Gear" purchased from MACkiteboarding.com is considered "final" after your initial inspection upon delivery of the item. If you have concerns about the gear after inspection please contact us and we will accept your return within 10 days of delivery if returns in the same condition you received it.
IMPORTANT: Customers are responsible for return shipping costs.
Shipping Damage:
IMPORTANT: You must check your package immediately after shipping has arrived to confirm no damage has occurred during shipping.
IMPORTANT: MACkite must be contacted us within 72 hours of delivery with any damage claims including photos of the damage and box. Any claims beyond 72 hours of delivery will be considered delivered in new condition.
Exchanges:
If you’d like to exchange your product for something else, the best thing to do is to return your item and place a new order at the same time. Placing the new order now ensures that you’ll get it quickly, and that it won’t go out of stock. If the item returned is in new, unused condition, then you'll get a full refund Minus actual shipping costs.
Some items may need to be shipped as hazardous materials such as batteries. These items must be returned through a shipper that is authorized to do so. Please check with your local shipping companies for details on haz-mat shipping.
To make the return/exchange process as smooth as possible, please return to the below address with your order number as your RMA. You will have to pay for shipping back to us yourself. Once everything is packed up and ready to make its journey back to us, send it off to:
RMA#
MACkiteboarding Returns
16881 Hayes St
Grand Haven, MI 49417
We recommend using a service that provides a tracking number, and purchasing insurance for larger packages in the event it gets lost. If you mailed your package back to us, and you haven't received your refund or store credit yet, don't panic. It generally takes about 2-3 business days after the package arrives at our warehouse for your return to be processed. When it is processed, you'll receive an email confirmation.
Refunds:
Refunds are processed within 24-48 hours after your return arrives to our warehouse. Your credit card processing can take 12-48 hours after the refund is processed
IMPORTANT: Refunds are less original shipping charges. If "Free Shipping" was selected at checkout, your refund will be less the original actual shipping charges.
If your question wasn't answered above, give us a call at 800-622-4655 or send an email to kiteboarder@mackite.com.
Warranty Issues:
If your gear fails due to manufacturing defect, we welcome you to contact us in order to facilitate a warranty evaluation by the manufacturer. Please email warranty@mackite.com and provide the following information:
- Name, order number, best method of contact
- Describe the defect
- Closeup picture(s) of the defect
- Picture of the serial number
- Picture of the entire product
- Any special timelines or address changes
IMPORTANT: Customers are responsible for return shipping costs.
Revised 3/27/23 - JVZ