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Customer Testimonials
Here at MACkite Kiteboarding, we have a customer-oriented attitude, and if these comments we've received from our customers are any indication, that attitude shows in our service! A sampling of what our customers are saying... Write your own comment!
06/27/09 "1st of all forgive my english im a foreigner!!! lol!!! i just wanted to thank you guys.you guys have the best prices, AND THE BEST BEST CUSTUMER SERVICE (MR JHON helped me out every step of the way answering all my questions very nicely and efficiently over the phone so a big big thanks to MR JHON again)....i called to place my order and i was amazed by receiving it just 2 days later!!!!! waaaaw...you guys rock and a million thankx again to the whooole team!!!! and im going to recomend your store to every single friend i have. one more time thank you." -Gilbert 04/06/09 "Hi, You guys are GREAT! I just got the e-mail for my trainer shipping number... I am so stoked. Your website is fantastic. Not only does it have answers to all the questions I had about the sport, and the mechanics of kitesurfing, but it's easy to navigate and it's well-edited. Thanks again for the great customer service, and for being such a phenomenal resource. -Wendy P.S. - Believe it or not, but my 83-year old grandmother is a fan. She and I go to Pier Marquette and watch every chance we get. She says the kites look like butterflies, and that it's exciting to see how fast and high you guys can get going. She also said that if she were younger, she would try it. *grin* " 03/20/09 "To team Mackiteboarding and expecially to Steve. I wanted to thank you for the excellent service and the great deal. Also thanks for working on all the logistics of getting my gear over right on time. You have just inherited a loyal customer! cheers" 02/04/09 "Howdy Steve, I received the second Rev 13 that you sent me yesterday. I am absolutely thrilled with the colors and the beauty of this kite. I want you to know that I really appreciated your willingness to make the kite exchange to try another Rev 13 with different colors. This kite is of my dreams-- I feel something deep inside me is inspired by it's colors/beauty. Thanks for all the help over the phone and your tolerance and willingness to help me to get the right kite for me. This is the kind of service that makes a difference to me, and I will remember you and Mackite for it. Best regards, Jason" 08/20/08 "I just wanted to say another big thanks to Nick, Joel, and Scott who were so great during my time kiteboarding at Muskegon. I am back in Fort Myers Beach (FL) and have had 2 real good sessions kiteboarding with fairly consistent transitions (so getting ready to get on with the jumping and toeside riding). Please say hey to Mark and all the locals who were so friendly and helpful also. Thanks again! Brad" 07/21/08 "Hey guys, I just wanted to drop you a note to say THANK YOU!!! for the kites and the deal. They arrived Thursday, and I've already had 5 sessions on them. The wind was great the past three days and I got to use both kites quite a bit, flat water, waves with a surfboard, huge floaty airs... these kites are incredible! They surpassed my expectations in just about every possible way. Thanks again! Randy Kato" 06/13/07 "I was amazed at the speed I received my recent order!! Thank you for your incredibly prompt service." - Rob 05/22/07 "Just took the 2 day kitesurfing camp and was extremely pleased with the quality and professionalism of the instruction. The instructors cover everything you need to get you safely into the sport. They are very patient and helpful, as they really want you to learn. Thanks for everything! - Andy" 05/21/07 "Me and a friend have just taken the kiteboarding 2 day camp and it was awesome. Certainly I got my money's worth since learning by myself would take forever and it would be very dangerous. Before attending the course I had gone through instructional videos several times and they didn't cover important and crucial aspects that we were introduced to during the camp. The instructors are highly skilled, comprehensive and friendly. If you want to get into kitesurfing in the safest and fastest way, the 2 day camp is the way to go. tks" -Anderson 08/22/06 "I just wanted to thank you and Steve again for taking such good care of me......it feels SO COMPLETELY DIFFERENT than when I was working with [another kiteboard company]....it was kinda like...hey thanks for buying our stuff...now quit bothering me... you're on your own....and good luck with those kites bro..... So needless to say it's great to be riding on a top notch brand with a top notch shop with solid team and shop riders backing the product. Thanks again -E" 08/18/06 "Steve, I was reflecting the other day about our trip to Hatteras in the spring. In hindsight, that was without a doubt, the best possible way to learn to kiteboard and to get plugged in to the local kiteboarding scene. The 2 day lesson with Matt and a full week of riding in a controlled / supervised environment was priceless. The shallow water definitely shortened the learning curve but the best part was the fantastic group of riders that were there (you included). It was great to meet so many different riders from all over, many of whom I've seen and ridden with throughout the summer. Their generosity in sharing their knowledge and encouragement blew me away. I was able to return home with a good foundation of skills to build upon. I cringe to think where I would still be if I tried to figure it all out by myself. It's not often these days when we can honestly say something far exceeded our expectations....but that is truly how I feel about the Hatteras trip. I had a great time, learned to kiteboard, and formed some wonderful friendships. Thanks for arranging trips like these and for everything you've done for me. Sincerely, Jeff" 07/10/06 "I was in your Grand Haven store over the 4th [of July] and was very pleased with your customer service. A young lady ( Lisa ) addressed many of my questions." -Randy 10/05/05 "I purchased a kiteboarding package from Jacob a few months ago and just recently was able to use it a couple of times. I just wanted to write and say how helpful he was and thank everyone at Mac Kites for their dedication to the sport." -Nathan 01/21/05 "About two months ago I bought the Boost video and started to seriously think about trying kiteboarding (I am a wakeboarder and snowboarder now). I dropped by the store in Grand Haven to look at the trainer kites and met Steve. If you have even the slightest interest in trying kiteboarding you have to talk to Steve. He showed me a lot of the gear around the store and got me completely pumped up to want to get out on the water/snow. I ended up purchasing a 3m trainer kite and I cannot wait until spring so I can take a lesson!" -Adam 08/03/04 "We love this store. We started going for the kiteboarding gear but our kids fell in love with it too. The staff is always ready to play with the kids and show them how the toys work. They have demos of the toys open so the kids can try them - which is such a great idea. One time Steve spent a good half hour playing Hulabaloo with our boys - we ended up buying it and another for our friends. If you're considering going there - DO! It's a fun fun experience!" -Mike and Shanna 07/06/04 "I really enjoyed shopping at your site! You have some of the best prices and product choices! I liked the ease of using the site! And I loved the way you confirmed my order by email before you sent it. I loved the deal we worked out! It's Nice doing business with Good, Honest, Normal people! Your Customer Service is Excellent! I Loved my order, I'll definitely be shopping this site again! Thanks, Customer 4ever!" 02/10/03 "I wanted to thank you guys for the most exciting day I've had in a long time last Saturday at the Reed's lake Ice fly. Steve and Nick were extremely accomodating and eager to get my sister and I involved. We were hesitant with the big kite but now I can't wait to strap my board on and go for a ride, maybe next time." -Sue Have a comment for us? We'd love to hear from you! Want to experience our products and lessons for yourself? Visit our Online Store or our Kitesurfing Lesson Info page. Submission of comments using the form on this page indicates your consent for us to use the content of your e-mail, which may be edited for brevity and/or relevance. To protect your privacy, only your first name will be used to identify you as the author unless you indicate otherwise. Thanks very much to all our contributors; you've really made our day! |
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