Job Listing: Web Product & Inventory Specialist

General Summary
This position is full-time and based in Grand Haven, MI. The focus will be working on MACkite’s various e-commerce websites.
 
Primary Duties and Responsibilities:

  • Maintain product catalog across multiple marketplaces.
  • Create, manage, and maintain accurate content and optimize title, product description, bullet points, and images to present product features effectively and maximize conversions.
  • Coordinate and oversee front- and back-end website improvements to positively impact customer experience, sales, and functionality.
  • Closely monitoring product inventory to ensure stock availability.
  • Research and recommend products and enhancements based on customer feedback and market landscape.
  • Monitor success of all listed products and leverage customer behavior and analytics to generate proactive plans to improve performance.
  • Develop a site optimization strategy and calendar to drive short- and long-term improvements. 

 Secondary Duties

  • Provide customer support over the phone and via email for all inquiries related to the web store, including product information, online orders, and returns.
  • Define metrics and key performance indicators for the eCommerce site, report performance, and adjust priorities accordingly.
  • Work with the marketing and video team to strengthen web content.
  • Learn to kiteboard and wing (if you're interested)

Qualifications:

  • Excellent oral and written communication skills are a must.
  • Proficient with spreadsheet programs.
  • Ability to process and analyze data.
  • Extremely organized and detail-oriented, along with the ability to think critically and solve problems.
  • Self-starter that will take a proactive approach to develop and grow MACkite's eCommerce sales channel.
  • Possesses the ability to maintain a positive attitude with customers and co-workers.
  • Ability to thrive in a fast-paced, flexible work environment.
  • eCommerce experience preferred.
  • Experience with writing product content preferred.

Job Type: Full-time

Pay: $15-25 per hour – Dependent on experience

Benefits:

  • 401(k)
  • Aggressive bonus structure
  • Vacation time
  • Paid travel account
  • Travel to trade shows
  • Access to gear 

Schedule:

  • Day shift
  • Monday to Friday
  • Saturdays – Once a month


Please submit inquiries below.